Contaminants, Communications & Water Quality Sampling 2-Day Series Training: Day-2 072424

Contaminants, Communications & Water Quality Sampling 2-Day Series Training: Day-2

Accreditation:

0.3 Washington Certification Services Drinking Water Continuing Education Units awarded (pending)

1.0 Washington Certification Services Drinking Water Continuing Education Units awarded for attending both days (pending)

Certificates will be available through your profile.

Date & Time:

The Contaminants, Communications & Water Quality Sampling 2-Day Series training will be held on the following dates and times:

July 23 | 8:00AM-4:00PM | Day 1 | Click here to register

July 24 | 8:00AM-4:00PM | Day 2 | Register on this page

This training is being held in Pacific Time.

Description:

Utility Community -It Matters!

Building trust and credibility with the community is an integral part of delivering on a utility’s mission of providing reliable drinking/wastewater services at a reasonable cost. Often overlooked is the fact that every employee and board member is an emissary for the utility. This training provides board members, staff and operators with an understanding of basic tools to plan for and deliver effective messages so utility personnel can convert opportunities to communicate into positive public interactions during good times and bad.  

Agenda:

·        Why Communication Matters
o What’s in it for the utility o Why it matters o Setting the stage for utility change ·        Strategic Planning o Board sets the tone o Setting objectives o Defining messages o Allocation of resources ·        Psychology of Communications o Acute vs. chronic o Lizard brain o Message sent vs. message received ·        Basic Principles of Communication – The “How To’s”  o Developing Core Messages o Channels o Tools and Resources ·        Types of Communication o Stakeholder o Project or Program Specific o Emergency Response o Crisis ·        Resources to walk away with ·        Wrap up and post test - Did you get the message?

Location:

This training will be hosted at the following address:

Quinault Beach Resort and Casino

78 WA-115

Ocean Shores, Washington 98569

Click here for Google map directions.

Scholarship & Fees:

Contaminants, Communications & Water Quality Sampling 2-Day Series is a free training to attend.

Registration:

Please register on this page.

For registration questions, contact:

RCAC Events
registration@rcac.org
(916) 447-9832 ext. 1429

By registering for an RCAC event, you acknowledge and agree to abide by the code of conduct set forth by RCAC for training participants, which is available here. RCAC Training Code of Conduct.  Please read the code of conduct carefully before proceeding with the registration process.  

RCAC is an equal opportunity provider, employer, and lender.