Housing Counseling A-Z 2-Part Series (Multi-State) 022525-9

Housing Counseling A-Z 2-Part Series

 

Accreditation:

This training does not qualify for CEUs/credits.

Certificate of participation will be issued 30 days post-event per approved list from Housing Counsel Team.

 

Date & Time:

The Housing Counseling A-Z 2-Part Series training will be held on the following dates and times:

February 25 | 9:00AM-12:00PM | Part 1

February 27 | 9:00AM-12:00PM | Part2

 

This training is being held in the Pacific Time Zone.

Description:

This course is designed to help housing counselors effectively merge technical compliance with compassionate, client-centered service. Whether you have just passed the HUD Housing Counseling Certification exam or have years of experience in the field, this training provides the tools to elevate your practice. Through exploration of compliance requirements and practical strategies, participants will gain a deeper understanding of their role as housing counselors. The course empowers counselors to build strong relationships with clients, manage their time efficiently, and meet compliance standards seamlessly without making clients feel like mere case numbers.

 

Key Topics and Narratives:

1. What Constitutes a Housing Counseling File for Compliance and Billability? Learn the essential elements of a compliant housing counseling file, including documentation requirements, file organization, and billable service documentation. This session will provide clarity on how to maintain a balance between regulatory mandates and maintaining a client-focused approach.

2. Counseling Flow for Ease of Communication and Completeness Understand how to create a structured yet flexible counseling session flow that encourages meaningful dialogue, ensures all compliance boxes are checked, and builds trust with clients. Explore strategies to streamline communication while addressing all necessary elements effectively.

3. Time Management and Client Services Gain insights into balancing the competing demands of client service, documentation, and follow-up. This session explores practical time management techniques that allow you to serve clients efficiently without compromising quality or compliance.

4. Counselor Expectations Delve into the professional and ethical expectations placed on housing counselors. From understanding the scope of your role to maintaining professional boundaries, this segment equips you to navigate the complexities of being a trusted advisor and a compliance advocate.

5. Understanding Client Expectations Explore the importance of identifying and aligning with client expectations. Learn how to manage expectations upfront and throughout the counseling process to ensure a smoother client-counselor relationship.

6. How Much Is Too Much? Address the challenge of balancing detailed client support with maintaining professional boundaries and compliance requirements. This session provides guidance on how to avoid overextending yourself while still offering exceptional service.

7. Listening to Clients to Understand Their Needs, Concerns, and Hidden Clues Develop the skill of active listening to uncover your clients' explicit needs and implicit concerns. This module highlights how attentive listening can guide the conversation, identify critical issues, and provide tailored solutions.

8. The Goal of Housing Counseling Revisit the overarching mission of housing counseling: empowering clients to make informed decisions about their housing needs. Learn how to integrate this goal into every aspect of your counseling practice.

9. Skills, Tips, and Best Practices for Compliance and Care Wrap up the course with actionable tips to meet all compliance requirements while delivering compassionate, client-centered care. This session will provide practical strategies, tools, and examples to elevate your housing counseling practice.

 

Learning Outcomes:

·        Master the compliance requirements for housing counseling files.

·        Build a structured yet client-focused counseling flow.

·        Understand and align with client and counselor’s expectations

·        Cultivate listening skills to address client needs comprehensively.

·        Deliver care that balances compliance with client-centered service

 

Join this course to bridge the gap between HUD compliance standards and the human connection at the heart of housing counseling.

 

Check out our FAQ: https://www.rcac.org/wp-content/uploads/2023/02/HC-Training-FAQ-2-2-23-version.pdf.

 

Join our HC Trainings List: Signup Form

 

Location:

This training will be hosted online on GoToTraining.

 

Scholarship & Fees:

RCAC will offer a scholarship to 25 attendees from HUD-approved agencies. There is a limit of one scholarship per HUD-approved agency. Scholarships are only available to HUD-approved agencies only. Scholarships will be given as a discount code. Please email HCTrainings@rcac.org to verify HUD-approved status and receive discount code. Failure to attend training may affect future scholarship eligibility.

 

There is a $100.00 dollar fee to attend the training.

 

Refund Policy:

RCAC does not issue refunds for any tuition paid to attend the HUD trainings. Training tuition fees are non-refundable, though refund requests may be considered on a case-by-case basis and must be approved in writing by the Housing Counseling Program Manager.

 

Registration:

The registration link on this page will register to attend the complete series.

 

You must register in advance and have a valid email address to receive the course link and materials.

 

For event content questions, contact:
Nick Chellsen
hctrainings@rcac.org

 

By registering for an RCAC event, you acknowledge and agree to abide by the code of conduct set forth by RCAC for training participants, which is available here RCAC Training Code of Conduct.  Please read the code of conduct carefully before proceeding with the registration process.  

These training are sponsored by U.S. Department of Housing and Urban Development and Rural Community Assistance Corporation.

 

RCAC is an  equal opportunity provider, employer and lender.