Ethics in Housing Counseling (Multi-State) 060425-9

Ethics in Housing Counseling

 

Accreditation:

This training does not qualify for CEUs/credits.

Certificate of participation will be issued 30 days post-event per approved list from Housing Counsel Team.

 

Date & Time:

The Ethics in Housing Counseling training will be held on the following date and time:

June 04 | 9:00AM-12:00PM 

This training is being held in the Pacific Time Zone.

Description:

This interactive course provides HUD-certified housing counselors with the essential knowledge and tools to uphold the highest standards of ethical conduct and professional integrity. Participants will explore real-world scenarios, regulatory expectations, and best practices related to confidentiality, neutrality, conflicts of interest, and public behavior—especially in the age of social media and digital communication. Through guided discussion, case examples, and practical tools, counselors will gain clarity on HUD’s ethical framework and learn how to confidently navigate complex situations without compromising trust, compliance, or client outcomes.

 

The course also covers the unique responsibilities of working for multiple HUD-approved agencies, including how to manage transparency, time, and data security across different roles. Whether you're new to the field or a seasoned counselor seeking a refresher, this course equips you with the insight and structure to make ethically sound decisions, protect your agency’s reputation, and preserve the integrity of the HUD Housing Counseling Program. Course Summary: HUD Housing Counselor Ethics & Conduct.

 

This course provides HUD-certified housing counselors with a comprehensive understanding of ethical standards, professional responsibilities, and conduct expectations. Participants will explore the core principles that govern housing counseling work, emphasizing integrity, neutrality, client protection, and compliance with HUD policies.

Participants will learn to:

·        Understand Ethical Responsibilities

Define what it means to act with professionalism, impartiality, and integrity.

Apply fair housing principles in every client interaction.

 

·        Navigate Multi-Agency Employment

Follow HUD guidelines for working with multiple approved agencies.

Manage time, confidentiality, and conflicts of interest effectively across organizations.

 

·        Avoid Ethical Pitfalls

Recognize and prevent common violations such as steering, bias, poor documentation, and confidentiality breaches.

Maintain role boundaries and refer clients appropriately when outside expertise is needed.

 

·        Uphold Social Media and Public Conduct Standards

Use social media responsibly, avoiding political endorsements, discriminatory content, and client-related disclosures.

Understand how personal actions—even off-duty—can reflect on HUD and their agency.

 

·        Identify and Manage Conflicts of Interest

Disclose relationships with service providers and remain neutral in all client recommendations.

Maintain client trust by avoiding actions that could create real or perceived bias.

 

·       Commit to Ethical Certification Standards

Recognize the consequences of violating ethical standards, including loss of certification or legal action.

Sign and adhere to a code of conduct that reinforces their role as a public trust professional.

 

By the end of the course, housing counselors will be equipped to maintain ethical excellence, avoid conflicts of interest, and safeguard the trust of clients, agencies, and HUD. They will leave with tools for real-world decision-making and confidence in their professional integrity.

 

 

Join our HC Trainings List: Signup Form

 

Location:

This training will be hosted online on GoToTraining.

 

Scholarship & Fees:

There is a $100.00 dollar fee to attend the training.

 

Scholarships are available for the first 15 registrants. There is a limit of one scholarship per HUD-approved agency. Scholarships are only available to HUD-approved agencies only. Scholarships will be given as a reimbursement to the same form of payment. Registration and attendance are required for scholarship reimbursement eligibility. Reimbursements will be given after attendance is verified. Those who register and do not attend will not be eligible for a scholarship reimbursement.

 

Refund Policy:

RCAC does not issue refunds for any tuition paid to attend the HUD trainings. Training tuition fees are non-refundable, though refund requests may be considered on a case-by-case basis and must be approved in writing by the Housing Counseling Program Manager.

 

Registration:

Please register on this page.

 

You must register in advance and have a valid email address to receive the course link and materials.

 

For event content questions, contact:
Nick Chellsen
hctrainings@rcac.org

 

By registering for an RCAC event, you acknowledge and agree to abide by the code of conduct set forth by RCAC for training participants, which is available here RCAC Training Code of Conduct.  Please read the code of conduct carefully before proceeding with the registration process.  

These training are sponsored by U.S. Department of Housing and Urban Development and Rural Community Assistance Corporation.

 

RCAC is an  equal opportunity provider, employer and lender.